Howdy partner! At Ariat Shop, we want you to be completely satisfied with your premium western wear purchase. If for any reason you’re not happy with your denim, graphic tees, pants, or shirts, we’re here to help with our straightforward returns and exchanges process.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. All returned items must be:

  • In original condition (unworn, unwashed, with tags attached)
  • In original packaging
  • Accompanied by proof of purchase

Note: For hygiene reasons, we cannot accept returns on graphic tees that have been tried on without a protective layer underneath. All other products (denim, pants, shirts) are eligible for returns if they meet the above conditions.

How to Return or Exchange

  1. Contact Us: Email our customer service team at [email protected] with your return/exchange request using the template below.
  2. Wait for Approval: We’ll respond within 1-2 business days with return instructions and an RMA number.
  3. Package Your Item: Securely pack the item(s) in the original packaging.
  4. Ship It Back: Send the package to our return center at:
    Ariat Shop Returns
    1042 White Lane
    LOUISVILLE, US 62858
  5. Track Your Return: We recommend using a trackable shipping service.

Return Shipping Costs

  • Standard Returns: Customer pays return shipping (original shipping fees are non-refundable).
  • Defective/Damaged Items: We’ll provide a prepaid return label.

Refund Processing

Once we receive and inspect your return:

  • Timing: Refunds are processed within 3-5 business days after we receive your return.
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Notification: You’ll receive an email confirmation when your refund is processed.

Please note it may take additional time for your bank or credit card company to post the refund to your account.

Exchange Process

Want a different size or color? Follow the same return process above, and include a note specifying:

  • The item you’d like to exchange for
  • Your preferred size/color (subject to availability)

We’ll ship your new item once we receive the return. Shipping charges for the new item will apply unless the original item was defective.

Return Request Template

Copy and paste this template into your email to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Ariat Shop Team, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Details: – Item Name: – Size/Color: – Reason for return/exchange: – Preferred exchange item (if applicable): Please let me know the next steps. Best regards, [Your Full Name] [Your Email Address] [Your Phone Number – optional]

International Returns

For customers outside the U.S.:

  • You’re responsible for return shipping costs and any customs fees
  • We recommend using the same carrier that delivered your order (DHL, FedEx, or EMS)
  • Refunds will be issued in USD and may be subject to currency fluctuations

Got questions? Reach out to our friendly customer service team at [email protected] – we’re happy to help!