FAQ

We specialize in authentic American western wear with a modern twist. Our collection includes premium denim jeans, rugged-yet-refined graphic tees, versatile pants, and shirts that transition effortlessly from work to weekend. Whether you’re a rancher needing durable workwear or an urban cowboy refreshing your wardrobe, we’ve got you covered.

Just like the American West, our sizing runs true. We recommend ordering your usual size for the perfect fit. Each product page includes detailed sizing charts to help you make the right choice. If you’re between sizes or prefer a looser fit for layering, we suggest sizing up.

Our premium denim and graphic tees are made to last, just like classic western wear should be. We recommend washing denim inside out in cold water and hanging to dry to preserve color. For graphic tees, turn them inside out before washing and avoid high heat to keep those prints looking sharp season after season.

We’re proud to deliver authentic American style globally from our headquarters in Louisville, KY. Currently we ship worldwide, with some exceptions in parts of Asia and remote regions. If you’re unsure about delivery to your location, just holler at our customer service team.

We offer two reliable shipping options to fit your needs:

Standard Shipping ($12.95): Handled by DHL or FedEx, your order will arrive in 10-15 business days after dispatch (plus 1-2 days processing). Perfect when you need those rugged-yet-refined pieces with a bit more urgency.

Free Shipping (Orders over $50): Via EMS, with delivery in 15-25 business days after dispatch. Ideal when you’re stocking up on multiple items and want to let the savings on shipping go toward another standout piece.

We take pride in hand-checking each item before it ships, which takes 1-2 business days. You’ll receive tracking information via email once your order is on its way. International orders may require additional customs processing time.

Absolutely! Once your order ships, you’ll receive an email with tracking information. If you have any questions about your package’s journey from Louisville to your doorstep, our customer service team is happy to help track it down.

We stand by our products like a cowboy stands by his boots. If your items don’t fit your style as perfectly as expected, we offer returns within 15 days of receipt. Items must be unworn, unwashed, and in original condition with tags attached.

To start a return, email our customer service team at [email protected] with your order number and the items you’d like to return. We’ll guide you through the simple process and provide a return authorization if approved.

For hygiene reasons, we can’t accept returns on undergarments or items that show signs of wear or washing. All sale items are final sale – no exceptions, partner.

Once we receive and inspect your return, we’ll process your refund within 5-7 business days. Refunds will be issued to your original payment method. International returns may take additional time to process through customs.

We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout. All transactions are processed through encrypted channels to keep your information safe.

As secure as a bank vault in the Wild West. We use industry-standard SSL encryption to protect your payment information and don’t store credit card details on our servers.

Nope – you can check out as a guest. However, creating an account lets you track orders, save your shipping information for faster checkout, and get first access to new arrivals and special promotions.

We process orders faster than a mustang at full gallop, so changes or cancellations need to be requested within 2 hours of ordering. Email us immediately at [email protected] with your order number and we’ll do our best to wrangle that request.